CHILDREN AND PETS
We are unable to accommodate children below the age of 10 years or pets. Children 10 - 15 years old (sharing parents' room) are charged at 75% of tariff rate.

SINGLE OCCUPANCY
Single occupancy of any room is charged as a supplement to the rate shown in the tariff at £50 per night.

NON-SMOKING
Blue Hayes is a totally non-smoking establishment, and is classified as GOLD AWARD accommodation by the Cornwall and Isles of Scilly Health Promotion Service.

ARRIVAL AND DEPARTURE
All reservations are from 3.00pm on the day of arrival, and every effort will be made to have rooms ready for occupation by that time. Guests are asked to vacate their room by 11.00am on the day of departure, otherwise a further full day's rate may be charged.

ROOMS
All bedrooms have direct dial telephone, Internet access point, tea and coffee making facilities, colour television, radio and hair dryer.

BREAKFAST
Breakfast is served in the Dining Room or on the Terrace (weather permitting) from 8.30am until 10.00am. Vegetarian dishes are included within the menu. Special diets can be catered for, subject to prior notification.

LIGHT SUPPER
Light Suppers can be served in the Dining Room or on the Terrace (weather permitting) from 7.00pm until 8.30pm., but are only available to advance order. Orders need to be placed at breakfast time on the day required or earlier.

COCKTAIL BAR
The Hotel is licensed to sell wines, spirits and beers.

CAR PARKING
Car parking is provided free for Guests in the car park at the front of the premises, but the Hotel does not accept any responsibility for damage or theft of vehicles or their contents.

ACCESS AND MOBILITY
Blue Hayes is built on a hillside, and comprises five levels, with steps between each level. We do not have a lift. As such, the premises are unfortunately unsuitable for wheelchair users or guests with mobility difficulties.

SPECIAL NEEDS
Please advise any special needs of anyone in the party at the time of booking. Should there be anything you feel we should be made aware of in order to ensure your comfort and safety whilst you are with us, please do not hesitate to inform us.

VALUABLES
The Hotel cannot be held responsible for any articles of value.

BOOKINGS
A Deposit of £50 per person is required to reserve any accommodation. A Booking is confirmed by letter, fax or email by the Hotel only when the Deposit has been received. The Deposit may be paid by Credit Card or Cheque.

CANCELLATIONS
Twenty-eight days notice of a cancellation of booking is required. Deposits are non-refundable in the event of cancellation. The Hotel will make all reasonable efforts to re-let the accommodation, but if this fails, the Guest will be liable for an amount equal to two-thirds of the booking value. Where credit card details have been provided by the Guest for payment of the Deposit, the Hotel may debit the Guest's credit card with the balance due. We strongly recommend you insure against the possibility of cancellation.

The Hotel reserves the right to cancel a booking forthwith and without liability on its part in the event of any cause beyond its control which prevents it from performing its obligations relating to any booking, and will refund the deposit in full and have no further liability to the Guest.

PAYMENT
Cheques are accepted provided they are covered by a valid banker's card. The Hotel reserves the right to ask for alternative payment or further identification. The following credit cards are accepted: Mastercard, Visa, Visa Electron, Solo, JCB, American Express and Switch.